PROFILE
Detail-focused Technical Analyst with 10+ years of experience providing client-facing technical support, system troubleshooting, and code analysis across complex IT environments. Skilled at maintaining system integrity, automating manual processes, and improving operational workflows through detailed QA testing, defect documentation, and data validation. Experienced working with procedural coding concepts, Unix/Linux navigation, SQL querying, and documentation practices supporting compliance and regulatory requirements. Brings strong organizational skills, exceptional attention to detail, and a commitment to delivering high-quality outcomes while supporting cross-functional teams in dynamic environments.
TECHNICAL SKILLS
PROFESSIONAL EXPERIENCE
LOC SOFTWARE
Laval, QC, Canada
Technical Analyst
2023 – 2025
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Analyzed existing system codebases written in Delphi (Object Pascal) to identify logical issues, document bugs, and provide detailed feedback to development teams.
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Resolved escalated client technical issues, providing real-time remote troubleshooting to maintain SLA performance standards.
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Conducted comprehensive QA testing for software releases, identifying system defects prior to production deployment.
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Managed technical task tracking and issue resolution workflows using Azure DevOps.
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Applied scripting knowledge (Python, JavaScript) to assist in internal tool development and task automation projects.
DUMAC BUSINESS SYSTEMS
Syracuse, NY
Tier III Final Escalation Technician
2023
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Served as the final escalation point for high-impact client incidents, collaborating with developers and vendors to resolve critical system failures.
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Queried and extracted SQL database information to support root cause analysis and troubleshooting.
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Provided advanced hardware and software technical support within high-volume retail environments.
DUMAC BUSINESS SYSTEMS
Syracuse, NY
Sales Engineer
2022 – 2023
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Delivered tailored technical sales presentations demonstrating POS system capabilities to prospective clients.
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Coordinated deployment of software updates and maintenance patches for NCR Self-Checkout systems across distributed retail sites.
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Supported cross-vertical technical operations and developed certification materials for client education programs.
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Executed QA testing on new software modules to ensure stability and compliance with client requirements.
DUMAC BUSINESS SYSTEMS
Syracuse, NY
Technical Account Representative
2018 – 2022
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Led POS system implementations from presale technical consulting through training, go-live support, and ongoing service management.
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Customized software configurations based on customer requirements and trained client teams on new systems.
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Acted as premier trainer and systems integrator for NCR Self-Checkout solutions, establishing internal deployment standards.
STCR BUSINESS SYSTEMS
Endwell, NY
Technical Account Manager
2015 – 2018
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Managed full project lifecycle for supermarket POS system installations, from technical sales consultation through operational deployment.
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Installed and configured new software releases, integrating advanced features into existing client ecosystems.
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Conducted technical reviews of customer orders to validate system architecture and implementation feasibility.
RADIOSHACK
Vestal, NY
Store Manager
2014 – 2015
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Oversaw store operations including financial management, team training, merchandising, and strategic sales planning.
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Implemented creative sales strategies, achieving an average of 18% month-over-month gross profit growth.
EDUCATION
Broome Community College
Binghamton, NY
Business Administration Coursework (40 Credit Hours Completed)
Harpursville Jr/Sr High School
Harpursville, NY
High School Diploma, 2006
CONTACT ME
Interested in discussing how my technical expertise could benefit your organization? Feel free to reach out using the form below.